Question 1

Employees who perform functions that advise and assist line personnel are known as:

Accepted Answer

A)  empowered workers.
B)  secondary employees.
C)  middle managers.
D)  staff personnel.E) None of the above
F) A) and C)

Question 2

In an inverted organization,the purpose of management is to assist and support first-line employees,not boss them around.

Accepted Answer

A) True 
 B)False

Question 3

Mo was just hired by a firm that utilizes a bureaucratic organization.Mo is likely to encounter all of the following conditions except :

Accepted Answer

A)  many rules and regulations that employees are expected to follow.
B)  many layers of management.
C)  departmentalization by function.
D)  empowerment of first line employees to better serve customers.E) A) and C)
F) B) and C)

Question 4

Departmentalization by function allows employees an opportunity to develop their skills.

Accepted Answer

A) True 
 B)False

Question 5

Cardinal Foods is a wholesaler serving grocery stores.High tech communications allows Cardinal to work closely with its suppliers and customers in real time.Networking allows these organizations to operate more efficiently.

Accepted Answer

A) True 
 B)False

Question 6

To be successful in today's highly competitive market a business needs to:

Accepted Answer

A)  produce products that utilized the highest possible capacity of the production facilities.
B)  focus on customers and give them what they want.
C)  ensure they are using their production facilities as efficiently as possible.
D)  empower their employees.E) A) and C)
F) A) and B)

Question 7

Inverted organizations define the role of front-line employees as those workers who follow the orders of top and middle management.

Accepted Answer

A) True 
 B)False

Question 8

Bill is a financial manager at Carlyle Bank and Trust who always strives to treat each subordinate with respect and fairness.Bill's treatment of employees is an example of Fayol's principle of:

Accepted Answer

A)  empowerment.
B)  priority of assignment.
C)  equity.
D)  unity of command.E) A) and B)
F) B) and C)

Question 9

John has just taken a job in the marketing department with the Shelling Company.After just a few days on the job,John has learned that the company has many layers of management,and seems to have a rule to cover almost every situation.These conditions suggest that the Shelling Company is a(n) :

Accepted Answer

A)  decentralized organization.
B)  oligopolistic organization.
C)  bureaucratic organization.
D)  cross-functional organization.E) A) and D)
F) B) and D)

Question 10

The ________of a business firm is the structure that details lines of authority,responsibility,and position.

Accepted Answer

A)  normative design
B)  formal organization
C)  matrix reloaded structure
D)  informal organizationE) A) and D)
F) A) and C)

Question 11

The span of control for a manager:

Accepted Answer

A)  is no longer a relevant issue in this day of computerized offices.
B)  varies somewhat from manager to manager,but most managers operate best with a span of control of about 9 employees.
C)  depends on a number of factors,and can vary from one manager to another.
D)  should never exceed 7 subordinates.E) None of the above
F) B) and C)

Question 12

Benchmarking rates an organization's products and operations against the industry average.

Accepted Answer

A) True 
 B)False

Question 13

Tamika works for a pharmaceutical company that services hospitals,doctors and consumers.Her company should departmentalize by which of the following ways?

Accepted Answer

A)  product
B)  customer group
C)  function
D)  processE) A) and D)
F) A) and B)

Question 14

The process of creating individual departments to do specialized tasks is called departmentalization.

Accepted Answer

A) True 
 B)False

Question 15

Top management at Topdown,Inc.wants to encourage communication between different departments and prevent employees from becoming narrow specialists.The best way to accomplish these goals is to departmentalize Topdown's organization by function.

Accepted Answer

A) True 
 B)False

Question 16

Carlos is the person to see in the welding department if you are a new employee.While he is not a manager,he is the person that most of the others in the department look to for advice and assistance.Carlos is an important member of the firm's:

Accepted Answer

A)  participatory control.
B)  supervisory management.
C)  informal organization.
D)  closet cabinet.E) A) and B)
F) C) and D)

Question 17

Campbell is a middle manager for a bureaucratic organization.According to Max Weber's views on bureaucratic organizations,Campbell's function within the organization is to:

Accepted Answer

A)  make key operating decisions.
B)  ensure the organization achieves esprit de corps.
C)  develop the rules and procedures needed to implement the decisions of top management.
D)  evaluate the daily performance of first-line employees.E) All of the above
F) C) and D)

Question 18

A virtual corporation is a networked organization made up of replaceable firms that join the network and leave it as needed.

Accepted Answer

A) True 
 B)False

Question 19

Departmentalization creates an environment in which people are trained in a variety of managerial responsibilities.

Accepted Answer

A) True 
 B)False

Question 20

A recent trend has been for businesses to eliminate whole layers of management.

Accepted Answer

A) True 
 B)False

Exam 9: Structuring Organizations for Todays Challenges

In an inverted organization,the purpose of management is to assist and support first-line employees,not boss them around.

Correct AnswerverifiedShow Answer

Inverted organizations define the role of front-line employees as those workers who follow the orders of top and middle management.

Correct AnswerverifiedShow Answer

Top management at Topdown,Inc.wants to encourage communication between different departments and prevent employees from becoming narrow specialists.The best way to accomplish these goals is to departmentalize Topdown's organization by function.

Correct AnswerverifiedShow Answer

A recent trend has been for businesses to eliminate whole layers of management.

Correct AnswerverifiedShow Answer

Departmentalization creates an environment in which people are trained in a variety of managerial responsibilities.

Correct AnswerverifiedShow Answer

The process of creating individual departments to do specialized tasks is called departmentalization.

Correct AnswerverifiedShow Answer

The span of control for a manager:

Correct AnswerverifiedShow Answer

John has just taken a job in the marketing department with the Shelling Company.After just a few days on the job,John has learned that the company has many layers of management,and seems to have a rule to cover almost every situation.These conditions suggest that the Shelling Company is a(n) :

Correct AnswerverifiedShow Answer

Carlos is the person to see in the welding department if you are a new employee.While he is not a manager,he is the person that most of the others in the department look to for advice and assistance.Carlos is an important member of the firm's:

Correct AnswerverifiedShow Answer

The ________of a business firm is the structure that details lines of authority,responsibility,and position.

Correct AnswerverifiedShow Answer

Benchmarking rates an organization's products and operations against the industry average.

Correct AnswerverifiedShow Answer

Mo was just hired by a firm that utilizes a bureaucratic organization.Mo is likely to encounter all of the following conditions except :

Correct AnswerverifiedShow Answer

A virtual corporation is a networked organization made up of replaceable firms that join the network and leave it as needed.

Correct AnswerverifiedShow Answer

Departmentalization by function allows employees an opportunity to develop their skills.

Correct AnswerverifiedShow Answer

To be successful in today's highly competitive market a business needs to:

Correct AnswerverifiedShow Answer

Cardinal Foods is a wholesaler serving grocery stores.High tech communications allows Cardinal to work closely with its suppliers and customers in real time.Networking allows these organizations to operate more efficiently.

Correct AnswerverifiedShow Answer

Tamika works for a pharmaceutical company that services hospitals,doctors and consumers.Her company should departmentalize by which of the following ways?

Correct AnswerverifiedShow Answer

Campbell is a middle manager for a bureaucratic organization.According to Max Weber's views on bureaucratic organizations,Campbell's function within the organization is to:

Correct AnswerverifiedShow Answer

Employees who perform functions that advise and assist line personnel are known as:

Correct AnswerverifiedShow Answer

Bill is a financial manager at Carlyle Bank and Trust who always strives to treat each subordinate with respect and fairness.Bill's treatment of employees is an example of Fayol's principle of:

Correct AnswerverifiedShow Answer

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