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When a marketing plan fails, what should a marketer do in terms of looking for the source of the problem?

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When a marketing plan fails, it's diffic...

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What is the difference between line and staff positions in a marketing organization?

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People in line positions, such as group ...

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Organizational groupings based on specific customer segments are referred to as


A) functional groupings.
B) reseller groupings.
C) geographical groupings.
D) product line groupings.
E) market-based groupings.

F) A) and B)
G) B) and C)

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A company that uses an organizational structure based on ________ uses functional groupings.


A) specific product types or product offerings
B) a particular method of distribution
C) a specific type of customer
D) areas of geographic location
E) different departments or business activities within the firm

F) A) and D)
G) C) and D)

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Lockheed Martin's Skunk Works is a leader in delivering world-class aircraft. About 50 engineers and designers and 100 expert machinists closely follow this guideline for organizational structure and implementation: Use a small number of good people who


A) implement the idea that "it is better to ask forgiveness than permission."
B) know their jobs, as well as the ones around them.
C) can talk to anyone in the organization to solve a problem.
D) recognize that everyone should have a voice in decision making.
E) never offer excuses, only explanations.

F) A) and B)
G) A) and E)

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Procter & Gamble uses category managers to organize by "global business units" such as baby care and beauty care. Cutting across country boundaries, these global business units implement standardized worldwide pricing, marketing, and distribution strategies. The baby care category manager would have


A) completely different duties from the brand manager.
B) profit and loss responsibility for all baby care products in the line.
C) to use persuasion as opposed to direct authority to get any goals achieved.
D) no authority over functions, except marketing, that affect baby care products.
E) no authority on U.S. baby care product sales.

F) B) and D)
G) A) and B)

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Kelly Johnson of Lockheed Martin's Skunk Works stressed the following basic implementation tenet:


A) Implement a "check the research" approach.
B) Take a "go and see" approach.
C) Have a "bias for action."
D) "Avoid paralysis by analysis."
E) "Better to ask forgiveness than permission."

F) D) and E)
G) A) and B)

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Market-based groupings are organizational groupings


A) that group specific customer segments.
B) in which sales territories are subdivided according to geographic location.
C) that represent the different departments or business activities within a firm.
D) in which a unit is responsible for specific product offerings.
E) that combine both functional groupings with product groupings.

F) A) and B)
G) All of the above

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Each phase of the strategic marketing process creates its own unique type of output report. Which of these would be associated with the implementation phase?


A) performance reviews for key personnel
B) corrective action memos, triggered by comparing results with plans, often from the firm's marketing dashboards and metrics
C) sales reports using the firm's marketing metrics and dashboards
D) action memos that tell who is to do what by when
E) marketing plans that define goals with the pertinent marketing metrics and the marketing mix strategies to achieve them

F) D) and E)
G) All of the above

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All of these are basic tenets or axioms voiced by Kelly Johnson of Lockheed Martin's Skunk Works except which?


A) "Failure just leads you to the next great thing."
B) "When trouble develops, surface the problem immediately."
C) "Avoid paralysis by analysis."
D) "Get help-don't keep the problem to yourself."
E) "Make decisions promptly."

F) B) and C)
G) None of the above

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People in ________ positions have the authority and responsibility to issue orders to people who report to them.


A) staff
B) executive marketing officer
C) line
D) stakeholder
E) cross-functional team

F) D) and E)
G) C) and E)

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