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Exam 9: Management of Quality

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Question 31

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TQM stands for

A) taguchi quality methods.
B) tactical quality measurements.
C) the quality matrix.
D) total quality management.
E) total quantity measurement.

F) A) and E)
G) A) and B)

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Question 32

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A quality circle is

A) responsible for quality.
B) total quality control.
C) an inspection stamp found on meat.
D) a group of employees who meet to discuss ways of improving products or processes.
E) a team of customers and their contacts within the company who meet to discuss ways of improving products or processes.

F) A) and D)
G) A) and C)

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Question 33

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Quality of design refers to the intention of the designers to include or exclude certain features in a product or service based on marketing and other information.

An organization achieves quality by consistently meeting its competitors' standards.

Which of the following raises quality risks?

Managers have obligations to a wide variety of stakeholders such as shareholders, employees, and customers. When considering outsourcing production to offshore suppliers, managers have to weigh (I) cost benefits that might make shareholders wealthier.(II) quality issues that might make firms less productive and/or products riskier.(III) the investments already tied up in relationships with existing suppliers.

Juran describes quality management as a trilogy that consists of quality planning, control of quality costs, and quality improvement.

A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is

The Baldrige Award can only be won by manufacturing organizations.

A quality circle is amanagement team focused onimplementing major changes to improve quality.

ISO 9000 currently stresses _____ of a certified organization.

ISO 9000 standards stress continual improvement regardless of how good you currently are.

Cost of inspectors, testing, test equipment, and labs are examples of appraisal costs.

Deming stresses that workers are primarily responsible for poor quality because very often they fail to follow instructions.

ISO certification is similar to the Baldrige Award in its emphasis on

In order for TQM to be successful, it is essential that most of the organization be

To minimize quality risks, which of the following would be least likely to be outsourced to less-developed countries?

User instructions and follow-up services after delivery are important elements of overall product or service quality.

Poor quality has a positive effect on productivity because it usually takes longer to produce a good part.

The primary difference between internal failures and external failures is time and place of discovery of the failure.