Question 1

A firm pursuing a strategy based on customization and variety will tend to structure and manage its supply chain to accommodate more _____________ than a firm pursuing a strategy based on low cost and high volume.

Accepted Answer

A)   variation
B)   streamlined flow
C)   quality
D)   capacity
E)   productivityF) A) and E)
G) All of the above

Question 2

Time-based approaches of business organizations focus on reducing the time to accomplish certain necessary activities. Time reductions seldom apply to:

Accepted Answer

A)   product/service design time.
B)   processing time.
C)   delivery time.
D)   response time for complaints.
E)   internal audits.F) B) and C)
G) A) and E)

Question 3

The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:

Accepted Answer

A)   Sustainability; Flexibility; Efficiency; Technology
B)   Customers; Financial; Internal Business Processes; Learning and Growth
C)   Customization; Standardization; Efficiency; Effectiveness
D)   The Environment; The Community; Suppliers; Other Stakeholders
E)   Strategy; Tactics; Productivity; ProfitabilityF) All of the above
G) C) and D)

Question 4

Gourmet Pretzels bakes soft pretzels on an assembly line. It currently bakes 800 pretzels each eight-hour shift. If the production is increased to 1,200 pretzels each shift, then productivity will have increased by:

Accepted Answer

A)   50 percent.
B)   33 percent.
C)   25 percent.
D)   67 percent.E) None of the above
F) A) and B)

Question 5

An organization that is twice as productive as its competitor will be twice as profitable.

Accepted Answer

A) True 
 B)False

Question 6

Unique attributes of firms that give them a competitive edge are called:

Accepted Answer

A)   functional strategies.
B)   Balanced Scorecards.
C)   supply chains.
D)   core competencies.
E)   sustainable initiatives.F) B) and D)
G) None of the above

Question 7

Outsourcing tends to improve quality but at the cost of lowered productivity.

Accepted Answer

A) True 
 B)False

Question 8

The weekly output of a fabrication process is shown below, together with data for labor and material inputs. Standard selling price is $125 per unit. Overhead is charged weekly at the rate of $1,500 plus .5 times direct labor cost. Assume a 40-hour week and an hourly wage of $16. Material cost is $10 per foot. What is the average multifactor productivity?

Accepted Answer

A)   1.463
B)   1.457
C)   1.431D) A) and B)
E) B) and C)

Question 9

Which of the following is not a reason for poor performance of our organization in the marketplace?

Accepted Answer

A)   placing too much emphasis on product/service design and too little on process design
B)   failing to take into account customer wants and needs
C)   putting too much emphasis on short-term financial performance
D)   taking advantage of strengths/opportunities, and recognizing competitive threats
E)   failing to monitor the external environmentF) C) and D)
G) D) and E)

Question 10

Global competition really only applies to multinational organizations.

Accepted Answer

A) True 
 B)False

Question 11

Suppose a country's productivity last year was 84. If this country's productivity growth rate of 5 percent is to be maintained, this means that this year's productivity will have to be:

Accepted Answer

A)   88.2.
B)   79.8.
C)   82.8.
D)   78.9.
E)   4.2.F) A) and D)
G) B) and E)

Question 12

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

Accepted Answer

A) True 
 B)False

Question 13

An organization's mission statement serves as the basis for:

Accepted Answer

A)   environmental scanning.
B)   core competencies.
C)   operating procedures.
D)   distinctiveness.
E)   organizational goals.F) A) and B)
G) C) and E)

Question 14

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

Accepted Answer

A) True 
 B)False

Question 15

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of ______________ becoming ____________ over time.

Accepted Answer

A)   tactical implications; strategic
B)   strategic implications; tactical
C)   order winners; order qualifiers
D)   profitability factors; productivity factors
E)   order qualifiers; order winnersF) A) and B)
G) C) and D)

Question 16

Competitiveness relates to the profitability of an organization in the marketplace.

Accepted Answer

A) True 
 B)False

Question 17

Productivity is directly related to the ability of an organization to compete.

Accepted Answer

A) True 
 B)False

Question 18

Scheduling personnel is an example of an operations management:

Accepted Answer

A)   mission implementation.
B)   operational decision.
C)   organizational strategy.
D)   functional strategy.
E)   tactical decision.F) B) and D)
G) A) and C)

Question 19

A mission statement should provide a guide for the formulation of strategies for the organization.

Accepted Answer

A) True 
 B)False

Question 20

Core competencies in organizations generally do not relate to:

Accepted Answer

A)   cost.
B)   quality.
C)   time.
D)   flexibility.
E)   sales price.F) A) and E)
G) A) and D)

Exam 2: Competitiveness

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

Correct Answer
verified

Competitiveness relates to the profitability of an organization in the marketplace.

Correct Answer
verified

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

Correct Answer
verified

Unique attributes of firms that give them a competitive edge are called:

Correct Answer
verified

Which of the following is not a reason for poor performance of our organization in the marketplace?

Correct Answer
verified

An organization that is twice as productive as its competitor will be twice as profitable.

Correct Answer
verified

Productivity is directly related to the ability of an organization to compete.

Correct Answer
verified

An organization's mission statement serves as the basis for:

Correct Answer
verified

Time-based approaches of business organizations focus on reducing the time to accomplish certain necessary activities. Time reductions seldom apply to:

Correct Answer
verified

Correct Answer
verified

Scheduling personnel is an example of an operations management:

Correct Answer
verified

Gourmet Pretzels bakes soft pretzels on an assembly line. It currently bakes 800 pretzels each eight-hour shift. If the production is increased to 1,200 pretzels each shift, then productivity will have increased by:

Correct Answer
verified

Global competition really only applies to multinational organizations.

Correct Answer
verified

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of __ becoming over time.

Correct Answer
verified

The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:

Correct Answer
verified

A firm pursuing a strategy based on customization and variety will tend to structure and manage its supply chain to accommodate more _____________ than a firm pursuing a strategy based on low cost and high volume.

Correct Answer
verified

A mission statement should provide a guide for the formulation of strategies for the organization.

Correct Answer
verified

Core competencies in organizations generally do not relate to:

Correct Answer
verified

Suppose a country's productivity last year was 84. If this country's productivity growth rate of 5 percent is to be maintained, this means that this year's productivity will have to be:

Correct Answer
verified

Outsourcing tends to improve quality but at the cost of lowered productivity.

Correct Answer
verified

Exam 2: Competitiveness

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

Correct AnswerverifiedShow Answer

Competitiveness relates to the profitability of an organization in the marketplace.

Correct AnswerverifiedShow Answer

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

Correct AnswerverifiedShow Answer

Unique attributes of firms that give them a competitive edge are called:

Correct AnswerverifiedShow Answer

Which of the following is not a reason for poor performance of our organization in the marketplace?

Correct AnswerverifiedShow Answer

An organization that is twice as productive as its competitor will be twice as profitable.

Correct AnswerverifiedShow Answer

Productivity is directly related to the ability of an organization to compete.

Correct AnswerverifiedShow Answer

An organization's mission statement serves as the basis for:

Correct AnswerverifiedShow Answer

Time-based approaches of business organizations focus on reducing the time to accomplish certain necessary activities. Time reductions seldom apply to:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Scheduling personnel is an example of an operations management:

Correct AnswerverifiedShow Answer

Gourmet Pretzels bakes soft pretzels on an assembly line. It currently bakes 800 pretzels each eight-hour shift. If the production is increased to 1,200 pretzels each shift, then productivity will have increased by:

Correct AnswerverifiedShow Answer

Global competition really only applies to multinational organizations.

Correct AnswerverifiedShow Answer

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of ______________ becoming ____________ over time.

Correct AnswerverifiedShow Answer

The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:

Correct AnswerverifiedShow Answer

A firm pursuing a strategy based on customization and variety will tend to structure and manage its supply chain to accommodate more _____________ than a firm pursuing a strategy based on low cost and high volume.

Correct AnswerverifiedShow Answer

A mission statement should provide a guide for the formulation of strategies for the organization.

Correct AnswerverifiedShow Answer

Core competencies in organizations generally do not relate to:

Correct AnswerverifiedShow Answer

Suppose a country's productivity last year was 84. If this country's productivity growth rate of 5 percent is to be maintained, this means that this year's productivity will have to be:

Correct AnswerverifiedShow Answer

Outsourcing tends to improve quality but at the cost of lowered productivity.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of __ becoming over time.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified