Question 1

Remanufacturing refers to replacing worn-out components of old products to extend the products' useful life.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is a systematic approach to managing the series of changes a product goes through, from its conception, design and development, through production and any redesign, to its end of life?

Accepted Answer

A)   Cradle-to-grave assessment.
B)   Life cycle analysis.
C)   End-of-life programs.
D)   Enterprise resource planning.
E)   Product life cycle management.F) B) and C)
G) C) and D)

Question 3

The quality function deployment matrices are often referred to as the "house of quality" because, when completed, they "house" all of the customer's quality requirements.

Accepted Answer

A) True 
 B)False

Question 4

A major benefit of computer-aided design (CAD) is the increased productivity of designers.

Accepted Answer

A) True 
 B)False

Question 5

Commonality of components is beneficial for manufacturing but not for services.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not an advantage of standardization?

Accepted Answer

A)   The opportunity to freeze design at a very early stage.
B)   Fewer parts to deal with in inventory.
C)   Reduced training cost and time.
D)   Purchasing is more routine.
E)   Inventory management is less complex.F) A) and D)
G) A) and B)

Question 7

One step that is not part of service blueprinting is:

Accepted Answer

A)   Eliminate boundaries for the service and decide on the level of interaction needed.
B)   Identify and determine the sequence of customer and service actions and interactions.
C)   Develop time estimates for each phase of the process.
D)   Understand the time variability involved.
E)   Identify potential failure points and develop a plan to minimize them.F) B) and E)
G) All of the above

Question 8

One possible disadvantage of modular design is that:

Accepted Answer

A)   replacement and repair are more difficult.
B)   failure diagnosis is more complex.
C)   the number of configurations of modules decreases.
D)   individual parts lose their identities.
E)   inventory problems arise.F) B) and D)
G) B) and C)

Question 9

The term failure as applied to reliability means that a part or item does not function at all.

Accepted Answer

A) True 
 B)False

Question 10

One approach to extending a product's life cycle is to promote alternate uses of the product.

Accepted Answer

A) True 
 B)False

Question 11

A service blueprint is quite similar to an architectural drawing.

Accepted Answer

A) True 
 B)False

Question 12

The term "standardization" is closely associated with:

Accepted Answer

A)   customization.
B)   high cost.
C)   longer lead times.
D)   variety.
E)   interchangeability.F) B) and D)
G) B) and E)

Question 13

Products or services with a high degree of similarity of features and components are called:

Accepted Answer

A)   generic.
B)   copy-cat.
C)   rip-offs.
D)   product families.
E)   product/service matrix.F) B) and D)
G) A) and E)

Question 14

Which of the following is not a reason for redesigning a product or service?

Accepted Answer

A)   to reduce labor or material cost
B)   to increase the level of employee satisfaction
C)   to increase the level of customer satisfaction
D)   to attract and increase customer demand
E)   to increase qualityF) A) and B)
G) B) and C)

Question 15

Reducing consumer choices makes service more efficient.

Accepted Answer

A) True 
 B)False

Question 16

Many U.S. manufacturers are now shifting their focus from products to both product and process improvements.

Accepted Answer

A) True 
 B)False

Question 17

One way to increase reliability is to:

Accepted Answer

A)   improve component design.
B)   increase the number of service stations.
C)   increase mean repair time.
D)   increase the number of dependent components.
E)   reduce production capacity.F) C) and D)
G) None of the above

Question 18

The assessment of the environmental impact of a product or service throughout its useful life is called:

Accepted Answer

A)   flow diagramming.
B)   service blueprinting.
C)   quality function deployment.
D)   process mapping.
E)   life cycle analysis.F) C) and D)
G) B) and E)

Exam 4: Product and Service Design

Products or services with a high degree of similarity of features and components are called:

Correct Answer
verified

The quality function deployment matrices are often referred to as the "house of quality" because, when completed, they "house" all of the customer's quality requirements.

Correct Answer
verified

The term failure as applied to reliability means that a part or item does not function at all.

Correct Answer
verified

Commonality of components is beneficial for manufacturing but not for services.

Correct Answer
verified

One possible disadvantage of modular design is that:

Correct Answer
verified

Many U.S. manufacturers are now shifting their focus from products to both product and process improvements.

Correct Answer
verified

The assessment of the environmental impact of a product or service throughout its useful life is called:

Correct Answer
verified

Reducing consumer choices makes service more efficient.

Correct Answer
verified

Which of the following is a systematic approach to managing the series of changes a product goes through, from its conception, design and development, through production and any redesign, to its end of life?

Correct Answer
verified

Which of the following is not a reason for redesigning a product or service?

Correct Answer
verified

A major benefit of computer-aided design (CAD) is the increased productivity of designers.

Correct Answer
verified

A service blueprint is quite similar to an architectural drawing.

Correct Answer
verified

One way to increase reliability is to:

Correct Answer
verified

One approach to extending a product's life cycle is to promote alternate uses of the product.

Correct Answer
verified

Remanufacturing refers to replacing worn-out components of old products to extend the products' useful life.

Correct Answer
verified

The term "standardization" is closely associated with:

Correct Answer
verified

Which of the following is not an advantage of standardization?

Correct Answer
verified

One step that is not part of service blueprinting is:

Correct Answer
verified

Exam 4: Product and Service Design

Products or services with a high degree of similarity of features and components are called:

Correct AnswerverifiedShow Answer

The quality function deployment matrices are often referred to as the "house of quality" because, when completed, they "house" all of the customer's quality requirements.

Correct AnswerverifiedShow Answer

The term failure as applied to reliability means that a part or item does not function at all.

Correct AnswerverifiedShow Answer

Commonality of components is beneficial for manufacturing but not for services.

Correct AnswerverifiedShow Answer

One possible disadvantage of modular design is that:

Correct AnswerverifiedShow Answer

Many U.S. manufacturers are now shifting their focus from products to both product and process improvements.

Correct AnswerverifiedShow Answer

The assessment of the environmental impact of a product or service throughout its useful life is called:

Correct AnswerverifiedShow Answer

Reducing consumer choices makes service more efficient.

Correct AnswerverifiedShow Answer

Which of the following is a systematic approach to managing the series of changes a product goes through, from its conception, design and development, through production and any redesign, to its end of life?

Correct AnswerverifiedShow Answer

Which of the following is not a reason for redesigning a product or service?

Correct AnswerverifiedShow Answer

A major benefit of computer-aided design (CAD) is the increased productivity of designers.

Correct AnswerverifiedShow Answer

A service blueprint is quite similar to an architectural drawing.

Correct AnswerverifiedShow Answer

One way to increase reliability is to:

Correct AnswerverifiedShow Answer

One approach to extending a product's life cycle is to promote alternate uses of the product.

Correct AnswerverifiedShow Answer

Remanufacturing refers to replacing worn-out components of old products to extend the products' useful life.

Correct AnswerverifiedShow Answer

The term "standardization" is closely associated with:

Correct AnswerverifiedShow Answer

Which of the following is not an advantage of standardization?

Correct AnswerverifiedShow Answer

One step that is not part of service blueprinting is:

Correct AnswerverifiedShow Answer

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