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Which of the following is not a process type commonly considered in making products or delivering services?


A)  continuous
B)  batch
C)  repetitive
D)  job shop
E)  subcontracting

F) B) and E)
G) B) and C)

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As a general rule, continuous processing systems produce products with very little variety.

A) True
B) False

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An operations strategy for process selection should recognize that:


A)  process selection seldom requires technical expertise.
B)  engineering "white elephants" are uncommon.
C)  there is little need to manage technology.
D)  flexibility is not always the best choice.
E)  most technical skills can be contracted out to consultants.

F) B) and E)
G) A) and E)

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The maker of the world-famous Chocolate Chip Cookies needs to design a product layout for a new product, Mint Chocolate Chip. The company plans to use this new production line eight hours a day in order to meet projected demand of 1,440 cases per day. The following table describes the tasks involved in the production of a case of Mint Chocolate Chip Cookies. The maker of the world-famous Chocolate Chip Cookies needs to design a product layout for a new product, Mint Chocolate Chip. The company plans to use this new production line eight hours a day in order to meet projected demand of 1,440 cases per day. The following table describes the tasks involved in the production of a case of Mint Chocolate Chip Cookies.   For output to equal projected demand, what will be the first task performed at the third workstation of the production line which uses the minimum number of stations? A)  u B)  v C)  w D)  x E)  y For output to equal projected demand, what will be the first task performed at the third workstation of the production line which uses the minimum number of stations?


A)  u
B)  v
C)  w
D)  x
E)  y

F) A) and E)
G) A) and D)

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The main issue in the design of process layouts for service operations concerns the relative positioning of:


A)  workstations.
B)  processing components.
C)  departments.
D)  entrances, loading docks, etc.
E)  manufacturing cells.

F) B) and E)
G) A) and B)

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Heuristic rules are usually applied when:


A)  an optimum is necessary.
B)  a computer program is unavailable.
C)  a problem has a small number of alternatives.
D)  a problem has a large number of alternatives.
E)  other approaches have failed.

F) All of the above
G) D) and E)

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In an environment in which demand is both substantial and stable, __________ technology tends to be the best choice.


A)  batch production
B)  fixed automation
C)  project production
D)  programmable automation
E)  flexible automation

F) C) and D)
G) C) and E)

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The type of layout which features departments or other functional groupings in which similar activities are performed is:


A)  process.
B)  product.
C)  fixed-position.
D)  mass.
E)  unit.

F) A) and B)
G) B) and E)

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What is it about repetitive processes that make them appropriate for products in the maturity phase of their life cycle?


A)  efficiency
B)  general-purpose technology
C)  possible variety
D)  low risk
E)  flexibility

F) B) and D)
G) All of the above

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Balance delay is another name for the percentage of idle time in a product layout.

A) True
B) False

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A company needs to locate three departments (X, Y, and Z) in the three areas (I, II, and III) of a new facility. They want to minimize interdepartmental transportation costs, which are expected to be $.50 per load meter moved. An analyst has prepared the following flow and distance matrices: A company needs to locate three departments (X, Y, and Z)  in the three areas (I, II, and III)  of a new facility. They want to minimize interdepartmental transportation costs, which are expected to be $.50 per load meter moved. An analyst has prepared the following flow and distance matrices:   What is the total flow (loads per week)  between department Y and department Z? A)  130 B)  150 C)  180 D)  230 E)  280 What is the total flow (loads per week) between department Y and department Z?


A)  130
B)  150
C)  180
D)  230
E)  280

F) C) and D)
G) B) and E)

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Product layouts typically achieve high utilization of labor and equipment.

A) True
B) False

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