Question 1

Emotional intelligence (EI) is one of the components of a high intelligence quotient (IQ).

Accepted Answer

A) True 
 B)False  False

Question 2

The ethical compass of an organization, in the integrity-based ethics approach to management, consists of the expected ________ and ________.

Accepted Answer

A)   obligations; rules
B)   behaviors; penalties
C)   responsibilities; aspirations
D)   legalities; penaltiesE) A) and B)
F) None of the above

Question 3

Which of the following is an important characteristic of a leader?

Accepted Answer

A)   strives to maintain the status quo
B)   goal-oriented
C)   reactive
D)   focused on past performanceE) B) and C)
F) A) and B)

Question 4

As a manager, when faced with ethical crises you should

Accepted Answer

A)   focuson issues most relevant to stockholders.
B)   wait for the other party to make the first move.
C)   take the initiative to address the problem.
D)   cover up as much as possible.E) A) and B)
F) All of the above

Question 5

Which of the following does not constitute organizational bases of leader power?

Accepted Answer

A)   legitimate power
B)   reward power
C)   referent power
D)   coercive powerE) A) and B)
F) A) and C)

Question 6

The chance of ethical crises occurring is enhanced if

Accepted Answer

A)   the leader defines the corporate culture.
B)   the organization has a weak ethical culture.
C)   the shareholders have no confidence in the CEO.
D)   employees follow the direction of the leader.E) None of the above
F) All of the above

Question 7

________ are obstacles associated with a managerial tendency to look at issues from a biased or limited perspective.

Accepted Answer

A)   Systemic barriers
B)   Behavioral barriers
C)   Political barriers
D)   Barriers to exitE) All of the above
F) C) and D)

Question 8

If leaders do not believe in the ethical standards that they are trying to inspire, they will not be effective as good role models.

Accepted Answer

A) True 
 B)False

Question 9

Unethical business practices typically involve the ________ cooperation of others and reflect the values, attitudes, and behavior patterns that define the operating culture of the organization.

Accepted Answer

A)   select
B)   complete
C)   explicit
D)   tacitE) B) and D)
F) A) and D)

Question 10

In the integrity-based approach to ethics management, the objective is to

Accepted Answer

A)   conform with externally imposed standards.
B)   prevent criminal misconduct.
C)   enable responsible conduct.
D)   reduce discretion, training, controls, audits, and penalties.E) A) and D)
F) C) and D)

Question 11

There can be a high-integrity organization without high-integrity individuals.

Accepted Answer

A) True 
 B)False  False

Question 12

________ are obstacles in which the design of organization structure, information processing, and reporting relationships, impede the proper flow and evaluation of information.

Accepted Answer

A)   Systemic barriers
B)   Behavioral barriers
C)   Political barriers
D)   Barriers to entryE) B) and C)
F) A) and C)

Question 13

While carefully developed policies and procedures guide behavior, they need to be reinforced with all the following except

Accepted Answer

A)   effective communication.
B)   enforcement.
C)   monitoring.
D)   threats of dismissal.E) B) and D)
F) All of the above

Question 14

When Target offered online purchasing of groceries for in-store pick up and then store delivery to customer locations it realized that their supply chain logistics no longer matched with the demands of this new offer. This is an example of what kind of barrier to change?

Accepted Answer

A)   vested interests in the status quo
B)   personal time constraints
C)   behavioral barrier
D)   systemic barrierE) A) and C)
F) B) and C)

Question 15

Recognizing opportunities and threats in the external environment is vital to firm success. Complexity and rapid evolution make it critical for employees and managers to become more awareof ________ trends and events.

Accepted Answer

A)   internal
B)   outside
C)   environmental
D)   human resourceE) All of the above
F) A) and D)

Question 16

According to the textbook, ________ and ________ must accept personal responsibility for developing and strengthening ethical behavior throughout the organization.

Accepted Answer

A)   bankers, employees
B)   employees, external stakeholders
C)   managers, top executives
D)   managers, stockholdersE) A) and B)
F) All of the above

Question 17

All of the following are components of emotional intelligence (EI)  except

Accepted Answer

A)   self-awareness.
B)   self-regulation.
C)   self-promotion.
D)   empathy.E) B) and D)
F) A) and C)

Question 18

The expression the dark side of competition means that

Accepted Answer

A)   illegal behaviors result in penalties.
B)   unethical behaviors are more like to take place when competition is intense.
C)   competition encourages ethical behavior.
D)   good competition is costly.E) None of the above
F) C) and D)

Question 19

Leaders who fail to institute proper systems and controls that facilitate ethical conduct share responsibility with those who conceive, execute, and knowingly benefit from corporate misdeeds.

Accepted Answer

A) True 
 B)False  True

Question 20

Behavioral barriers to change occur because of conflicts between departments, conflicts arising from power relationships, and refusal to share information.

Accepted Answer

A) True 
 B)False

Exam 11: Strategic Leadership Creating a Learning Organization and an Ethical Organization

Emotional intelligence (EI) is one of the components of a high intelligence quotient (IQ).

Correct AnswerverifiedFalse

The ethical compass of an organization, in the integrity-based ethics approach to management, consists of the expected ________ and ________.

Correct AnswerverifiedShow Answer

Which of the following is an important characteristic of a leader?

Correct AnswerverifiedShow Answer

As a manager, when faced with ethical crises you should

Correct AnswerverifiedShow Answer

Which of the following does not constitute organizational bases of leader power?

Correct AnswerverifiedShow Answer

The chance of ethical crises occurring is enhanced if

Correct AnswerverifiedShow Answer

________ are obstacles associated with a managerial tendency to look at issues from a biased or limited perspective.

Correct AnswerverifiedShow Answer

If leaders do not believe in the ethical standards that they are trying to inspire, they will not be effective as good role models.

Correct AnswerverifiedShow Answer

Unethical business practices typically involve the ________ cooperation of others and reflect the values, attitudes, and behavior patterns that define the operating culture of the organization.

Correct AnswerverifiedShow Answer

In the integrity-based approach to ethics management, the objective is to

Correct AnswerverifiedShow Answer

There can be a high-integrity organization without high-integrity individuals.

Correct AnswerverifiedFalse

________ are obstacles in which the design of organization structure, information processing, and reporting relationships, impede the proper flow and evaluation of information.

Correct AnswerverifiedShow Answer

While carefully developed policies and procedures guide behavior, they need to be reinforced with all the following except

Correct AnswerverifiedShow Answer

When Target offered online purchasing of groceries for in-store pick up and then store delivery to customer locations it realized that their supply chain logistics no longer matched with the demands of this new offer. This is an example of what kind of barrier to change?

Correct AnswerverifiedShow Answer

Recognizing opportunities and threats in the external environment is vital to firm success. Complexity and rapid evolution make it critical for employees and managers to become more awareof ________ trends and events.

Correct AnswerverifiedShow Answer

According to the textbook, ________ and ________ must accept personal responsibility for developing and strengthening ethical behavior throughout the organization.

Correct AnswerverifiedShow Answer

All of the following are components of emotional intelligence (EI) except

Correct AnswerverifiedShow Answer

The expression the dark side of competition means that

Correct AnswerverifiedShow Answer

Leaders who fail to institute proper systems and controls that facilitate ethical conduct share responsibility with those who conceive, execute, and knowingly benefit from corporate misdeeds.

Correct AnswerverifiedTrue

Behavioral barriers to change occur because of conflicts between departments, conflicts arising from power relationships, and refusal to share information.

Correct AnswerverifiedShow Answer

Correct Answer
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False

The ethical compass of an organization, in the integrity-based ethics approach to management, consists of the expected and .

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False

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According to the textbook, and must accept personal responsibility for developing and strengthening ethical behavior throughout the organization.

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True

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