Question 1

Managing the supply chain has become more important as a result of firms increasing their levels of:

Accepted Answer

A)   overtime.
B)   outsourcing.
C)   marketing.
D)   promotions.
E)   shipping.F) A) and D)
G) None of the above

Question 2

A "product package" consists of:

Accepted Answer

A)   the exterior wrapping.
B)   the shipping container.
C)   a combination of goods and services.
D)   goods if a manufacturing organization.
E)   customer relations if a service organization.F) D) and E)
G) C) and D)

Question 3

Goods-producing organizations are not involved in service activities.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not a type of operations?

Accepted Answer

A)   goods production
B)   storage/transportation
C)   entertainment
D)   communication
E)   advertisingF) A) and E)
G) B) and C)

Question 5

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:

Accepted Answer

A)   Irwin phenomenon.
B)   Pareto phenomenon.
C)   Stevenson phenomenon.
D)   Tellier phenomenon.
E)   Adam Smith phenomenon.F) A) and E)
G) A) and B)

Question 6

Lean production systems incorporate the advantages of both mass production and craft production.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is essential to consider with respect to managing a process to meet demand?

Accepted Answer

A)   advertising
B)   trends in fashion
C)   global economic trends
D)   financial reporting standards
E)   capacityF) A) and B)
G) None of the above

Question 8

Production systems with customized outputs typically have relatively:

Accepted Answer

A)   high volumes of output.
B)   low unit costs.
C)   high amount of specialized equipment.
D)   fast work movement.
E)   skilled workers.F) C) and E)
G) C) and D)

Question 9

Service often requires greater labor content, whereas manufacturing is more capital intensive.

Accepted Answer

A) True 
 B)False

Question 10

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Accepted Answer

A) True 
 B)False

Question 11

The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management.

Accepted Answer

A) True 
 B)False

Question 12

In addition to operations, which of the following is considered a "line" function?

Accepted Answer

A)   accounting
B)   finance
C)   IT
D)   procurement
E)   salesF) A) and D)
G) None of the above

Question 13

Operations management and marketing are the two functional areas that exist to support activities in other functions such as accounting, finance, IT, and human resources.

Accepted Answer

A) True 
 B)False

Question 14

Two widely used metrics of variation are the __________ and the _________.

Accepted Answer

A)   mean; standard deviation
B)   productivity ratio; correlation
C)   standardized mean; assignable deviation
D)   randomized mean; standardized deviation
E)   normal distribution; random variationF) All of the above
G) A) and E)

Question 15

Which of the following does not relate to system design?

Accepted Answer

A)   altering the system capacity
B)   location of facilities
C)   inventory management
D)   selection and acquisition of equipment
E)   physical arrangement of departmentsF) B) and C)
G) C) and E)

Question 16

Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices using custom-made parts.

Accepted Answer

A) True 
 B)False

Question 17

Knowledge skills usually don't include:

Accepted Answer

A)   process knowledge.
B)   accounting skills.
C)   communication skills.
D)   global knowledge.
E)   financial skills.F) B) and C)
G) C) and D)

Question 18

One concern in the design of production systems is the degree of standardization.

Accepted Answer

A) True 
 B)False

Question 19

Which one of the following would not generally be classified under the heading of transformation?

Accepted Answer

A)   assembling
B)   teaching
C)   staffing
D)   farming
E)   consultingF) C) and D)
G) C) and E)

Question 20

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management.

Accepted Answer

A)   outsourcing; supply chain
B)   offshoring; lean
C)   downsizing; total quality
D)   optimizing; inventory
E)   internationalization; interculturalF) None of the above
G) C) and D)

Exam 1: Introduction to Operations Management

Which one of the following would not generally be classified under the heading of transformation?

Correct AnswerverifiedShow Answer

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Correct AnswerverifiedShow Answer

One concern in the design of production systems is the degree of standardization.

Correct AnswerverifiedShow Answer

Production systems with customized outputs typically have relatively:

Correct AnswerverifiedShow Answer

Lean production systems incorporate the advantages of both mass production and craft production.

Correct AnswerverifiedShow Answer

Service often requires greater labor content, whereas manufacturing is more capital intensive.

Correct AnswerverifiedShow Answer

Operations management and marketing are the two functional areas that exist to support activities in other functions such as accounting, finance, IT, and human resources.

Correct AnswerverifiedShow Answer

Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices using custom-made parts.

Correct AnswerverifiedShow Answer

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:

Correct AnswerverifiedShow Answer

The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management.

Correct AnswerverifiedShow Answer

Which of the following is essential to consider with respect to managing a process to meet demand?

Correct AnswerverifiedShow Answer

Which of the following does not relate to system design?

Correct AnswerverifiedShow Answer

Goods-producing organizations are not involved in service activities.

Correct AnswerverifiedShow Answer

Knowledge skills usually don't include:

Correct AnswerverifiedShow Answer

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management.

Correct AnswerverifiedShow Answer

Which of the following is not a type of operations?

Correct AnswerverifiedShow Answer

Two widely used metrics of variation are the __________ and the _________.

Correct AnswerverifiedShow Answer

Managing the supply chain has become more important as a result of firms increasing their levels of:

Correct AnswerverifiedShow Answer

In addition to operations, which of the following is considered a "line" function?

Correct AnswerverifiedShow Answer

A "product package" consists of:

Correct AnswerverifiedShow Answer

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Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _ is leading to increased emphasis on management.

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Two widely used metrics of variation are the __ and the _.

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