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Social networking facilitates decentralized decision making.

A) True
B) False

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Which of the following statements is true?


A) The reporting relationship between human resource management and the training function is standard across companies.
B) Including training as part of the human resource function allows the training function to be decentralized to better respond to unique needs in different business units.
C) Organizational development professionals are seldom responsible for training.
D) For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership.

E) A) and C)
F) C) and D)

Correct Answer

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There is no one universally accepted instructional systems development model.

A) True
B) False

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True

Informal learning _____.


A) is developed and organized by a company
B) is not required for the development of human capital
C) cannot be controlled by the employees
D) leads to the effective development of tacit knowledge

E) A) and D)
F) A) and B)

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Which of the following statements is true of the Instructional System Design (ISD) model?


A) The model is generally universally accepted.
B) The model specifies an orderly, step-by-step approach to training design.
C) The model eliminates the need for trainers to use their own judgment.
D) The model has no underlying assumptions.

E) B) and D)
F) A) and D)

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Which of the following is not an example of human capital?


A) Corporate culture
B) Education
C) Tacit Knowledge
D) Work-related competence

E) None of the above
F) A) and C)

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_____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.


A) Six Sigma
B) Lean manufacturing
C) Instructional Systems Design
D) TQM

E) A) and B)
F) A) and C)

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What are the roles that training and development professionals can take according to the ATD competency model?

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The roles that training and development ...

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_____ refers to a systematic approach for developing training programs.


A) Total quality management
B) Continuous learning
C) The training design process
D) Orientation training program

E) None of the above
F) C) and D)

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Organizational development professionals in a company typically focus on identifying the top talent in the company.

A) True
B) False

Correct Answer

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_____ refers to the process of moving jobs from the U.S. to other locations in the world.


A) Expatriation
B) Job rotation
C) Offshoring
D) Insourcing

E) B) and C)
F) A) and B)

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C

_____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work.


A) Intellectual
B) Human
C) Talent
D) Social

E) A) and D)
F) B) and C)

Correct Answer

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Which of the following statements is not true of knowledge workers?


A) They generally have limited employment opportunities in other companies because their knowledge and expertise tends to be firm specific
B) They are common in organizations that value intangible assets
C) They typically do not perform manual labor
D) They share knowledge and collaborate with others

E) B) and C)
F) All of the above

Correct Answer

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The ADDIE model is most closely associated with:


A) creating a learning organization
B) formal training and development
C) Informal learning
D) Knowledge management

E) C) and D)
F) None of the above

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Training activities are said to be outsourced when they are provided by _____.


A) in-house consultants
B) company managers
C) company trainers
D) individuals outside the company

E) None of the above
F) All of the above

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Tacit knowledge tends to be the primary focus of formal training and employee development.

A) True
B) False

Correct Answer

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Which of the following steps of the training design process involves person and task analysis?


A) Ensuring transfer of training
B) Developing an evaluation plan
C) Conducting needs assessment
D) Monitoring and evaluating the program

E) All of the above
F) C) and D)

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Direct training expenditures, as a percentage of payroll and learning hours, have declined over the last several years.

A) True
B) False

Correct Answer

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Name and describe the different ways that learning occurs in a company.

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Formal training and development refers t...

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Which of the following is an example of human capital?


A) Corporate culture
B) Patent
C) Customer loyalty
D) Work-related competence

E) B) and D)
F) B) and C)

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D

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